Terms of Use

By accessing or using myAcadiaOne, the Platform, or any related website or portal (collectively, the "Services"), you agree to be bound by these Terms of Use and our Privacy Policy.

If you are entering into this agreement on behalf of a childcare center or organization, you represent that you have the authority to bind that organization, and "you" refers to both you and that organization.

If you do not agree with these terms, you may not access or use the Services.

myAcadiaOne provides an all-in-one growth and operations platform for childcare and daycare operators, including enrollment funnels, tour scheduling, parent messaging, tuition billing, AI automation, websites, and center insights.

We perform these services on your behalf and under your direction as the licensed operator of your center. You remain responsible for the day-to-day operation, licensing, supervision, and care provided at your facility.

The specific services included in your engagement are set out in your signed service agreement or order form, which may add to or modify the terms below.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You agree to provide accurate and current information about your center, staff, and operations, and to update it when it changes.

You are responsible for obtaining any consents required from families and staff before sharing their information — including child records, photos, and mobile phone numbers — with us for the purposes of delivering the Services.

You agree to use the Services in compliance with all applicable laws, including childcare licensing regulations, privacy laws (COPPA, FERPA, and state equivalents), health-privacy laws, and child-safety and mandated-reporting obligations.

By providing a mobile phone number and consenting on our forms, you agree to receive automated and recurring SMS messages from myAcadiaOne and our partners. Message frequency varies. Standard message and data rates may apply. Consent is not a condition of any purchase.

You may opt out of marketing SMS at any time by replying STOP to any message. Reply HELP for support and information. Opting out of marketing messages does not stop transactional messages (such as tour confirmations or payment receipts) where permitted by law.

You agree to obtain and document express written consent from any parent, staff member, or contact before adding their mobile number to any SMS campaign, and to honor opt-out requests promptly. You are responsible for ensuring your messaging complies with the TCPA, A2P 10DLC campaign rules, and applicable carrier guidelines.

We may suspend messaging to any number or campaign that violates these rules, generates complaints, or is flagged by carriers, and we are not liable for delivery failures caused by carrier filtering or non-compliance.

myAcadiaOne does not knowingly collect personal information directly from children under 13. Any child information in the Platform is provided by you or an authorized family member.

You represent and warrant that you have obtained verifiable parental consent before collecting, using, or disclosing any personal information about a child, as required by the Children's Online Privacy Protection Act (COPPA) and applicable state laws.

You agree to provide families with a copy of our Privacy Policy and to act as the controller of child records, with myAcadiaOne acting as your service provider.

Where your center maintains education records covered by FERPA, you designate myAcadiaOne as a school official with a legitimate educational interest in performing services under a written agreement, and you are responsible for any required direct-consent notifications to parents.

You remain responsible for honoring parental rights to inspect, amend, and consent to disclosures of education records.

myAcadiaOne is a software platform and is not a childcare provider, employer of your staff, or a substitute for your licensing obligations. You remain solely responsible for maintaining a valid childcare license, staff background checks, required ratios, health and safety standards, and all mandated-reporter duties.

We are not a mandated reporter on your behalf. You acknowledge that information you enter into the Platform (such as incident reports) does not constitute a report to authorities unless you make one directly as required by law.

We may, where permitted or required by law, disclose information to law enforcement or child-protection authorities if we believe a child may be at risk.

You may not use the Services to engage in unlawful, fraudulent, or abusive activity, or to violate the rights of any family, child, staff member, or third party.

You may not attempt to access parts of the Platform you are not authorized to use, reverse engineer or decompile the software, or introduce malware or harmful code.

You may not resell or sublicense access to the Platform without our written consent.

You may not use the messaging features to send unsolicited communications, to contact anyone who has opted out, or to violate TCPA or carrier messaging rules.

You agree to pay the fees set out in your service agreement or order form, on the schedule described there.

Unless otherwise stated, fees are non-refundable once a service period has begun.

Late payments may result in suspension of services. We will provide notice before suspending access where reasonably possible.

We may adjust fees upon renewal with reasonable advance notice. Continued use after a fee change constitutes acceptance of the new fees.

You retain ownership of the center operational data, family and child records, and other information you provide to us ("Your Data").

You grant myAcadiaOne and its subprocessors a limited license to access, use, and process Your Data solely as needed to provide the Services you engaged us for.

You are responsible for the accuracy and lawfulness of Your Data, and for ensuring you have the right to share it with us.

We will retain Your Data for as long as your account is active and as needed afterward to meet legal and record-keeping requirements. See our Privacy Policy for details.

The Services, myAcadiaOne, our branding, and the software and materials we create are owned by myAcadiaOne and are protected by intellectual property laws.

We grant you a limited, non-exclusive, non-transferable license to access and use the Services for the term of your engagement, subject to these terms.

Any feedback or suggestions you provide about the Services may be used by us without restriction or obligation.

We strive to keep the Platform available and reliable, but we do not guarantee uninterrupted or error-free access. Scheduled maintenance, network issues, or events outside our control may cause temporary downtime.

We will provide support through the channels described in your service agreement and will work with you to resolve issues in good faith.

You may stop using the Services and end your engagement by providing notice as described in your service agreement.

We may suspend or terminate access if you breach these terms, fail to pay fees, or engage in conduct that creates risk to the Services, our team, or others — including violations of messaging or child-safety rules.

Upon termination, we will work with you to return or export Your Data where applicable, subject to any legal retention requirements and payment of outstanding fees.

The Services are provided "as is" and "as available," without warranties of any kind, whether express or implied.

We do not guarantee specific enrollment numbers, revenue results, or business outcomes. Many factors affecting a center's performance are outside our control.

We are not a substitute for your own legal, financial, licensing, health-privacy, or child-care compliance obligations.

To the fullest extent permitted by law, myAcadiaOne's total liability arising out of or related to the Services will not exceed the fees you paid us in the twelve months preceding the claim.

Neither party will be liable for indirect, incidental, special, consequential, or lost-profit damages.

These limits do not apply to liabilities that cannot be limited under applicable law, including certain child-safety or licensing obligations.

We may update these Terms of Use from time to time. We will revise the effective date below and, for material changes, notify active account holders by email or within the Platform.

Continued use of the Services after a change takes effect constitutes acceptance of the updated terms.

These terms are governed by the laws of the jurisdiction in which myAcadiaOne is organized, without regard to conflict-of-laws principles.

The parties submit to the exclusive jurisdiction of the courts of that jurisdiction for any disputes arising from these terms, except where a local childcare licensing authority has exclusive jurisdiction.